Storm damage roof repair

High wind, hail and falling debris cause a specific kind of roof damage that looks different from ordinary wear, and insurers know the difference, which is why documentation matters as much as the repair itself. We treat storm damage jobs as two things at once: making the roof safe and weathertight, and building the paper trail you need for a successful claim.

What storm damage usually looks like

• Multiple tiles or slates missing or cracked in a pattern consistent with wind direction, rather than scattered general wear
• Lead flashing lifted or torn away from a chimney or valley
• Guttering torn from its brackets or downpipes pulled away from the wall
• A ridge line disturbed with mortar or dry ridge fittings dislodged
• Impact damage from a fallen branch or debris

Storm damage tends to appear in clusters, several slipped tiles on the same slope facing the wind, rather than the single isolated tile you would expect from ordinary wear, and recognising that pattern is part of what separates storm damage from general deterioration when it comes to a claim.

What we do first

Safety first: if the roof is compromised and exposed, we make it weathertight with temporary measures the same day. Then we carry out a full assessment, photographing every point of damage with clear reference to the storm event, since insurers need to see damage that is consistent with a specific weather occurrence rather than general deterioration.

Building your insurance claim evidence

We provide a written report describing the damage found, when the storm occurred, and the repair needed, along with dated photographs. This is the documentation most insurers ask for, and having it ready from the roofer who actually inspected the damage carries more weight than photographs taken from the ground by the homeowner. See our storm damage insurance claims guide for what insurers usually require.

Keeping the receipts and records together

If temporary weatherproofing is carried out before your claim is approved, keep the invoice for that alongside our written report, insurers generally expect to see reasonable steps taken to prevent further damage, and that record supports rather than undermines a later claim.

We also date-stamp our photographs and keep a copy of the report on file, so if an insurer later queries the claim or asks for further evidence, we can supply it again without you having to chase us months down the line.

Excess and policy limits

Whether it makes sense to claim at all depends on your policy excess against the likely repair cost, and that is a decision for you and your insurer, not for us to push either way. We give you the honest figure for the repair so you can make that call with real numbers in front of you.

Repair once approved

Once your claim is assessed, or if you are proceeding without a claim, we carry out the repair to the same standard as any other roof repair, with our 10 year written workmanship guarantee applying regardless of whether the job came through insurance or not.

Same-day response

We prioritise storm damage callouts, particularly where water is actively entering the property. See our emergency roofing page for our hours and response approach.

Areas we cover

Storm damage assessment and repair across Wisbech, King's Lynn, Peterborough, Norwich and the rest of Cambridgeshire, Norfolk, west Suffolk and south Lincolnshire.